Details about billing, cancellations, and refunds.
BioTask offers a free tier and paid subscription tiers. Plan features and limits are shown on the pricing page and within your account.
Paid plans are billed in advance on a recurring monthly basis through Stripe. Your subscription renews automatically unless you cancel before the renewal date.
Stripe handles card payments. BioTask does not store full card details; we receive payment status and subscription metadata from Stripe.
You can cancel in your account settings. By default, cancellations take effect at the end of the current billing period, and you retain access until that date. In some cases, you may also choose immediate cancellation.
Upgrades or downgrades are processed through Stripe. Stripe may apply prorations or credits based on your billing date.
Refunds are not automatic. If you believe a charge was made in error, contact us and we will review the request. We comply with applicable refund laws.
If a payment fails, we may retry the charge and temporarily limit paid features until payment is resolved.
We may update pricing or plan features with reasonable notice. Changes take effect on your next billing cycle unless stated otherwise.
Questions about billing? Email us at updates@biotask.app.